Epson Printer Not Working? Step-by-Step Help

This article covers common issues encountered when printing event badges using Epson printers with PheedLoop. It provides practical troubleshooting steps to help diagnose printing problems, ensure proper printer configuration, and restore successful badge printing on-site.

Please note, this article is intended for Epsons. If you are looking to troubleshoot Zebra printers, please refer to our Zebra Printer Not Working? Step-by-Step Help article. 

The best way to use this document is to carefully review the Index for the exact scenario you are encountering and then click the link to take you to the relevant section. We recommend using the find shortcut (Ctrl + F) to narrow down the solution you are looking for. For example, if PheedLoop OnSite is displaying a "The Attendee is Not Permitted to Print this Template" error message, simply copy and paste that error message in this document to find the solution for that error.

If you are still encountering an issue, please reach out to our logistics team at logistics@pheedloop.com for further assistance. 

Index

There’s an error on the iPad when I try to send it to print

There are two possible reasons why PheedLoop OnSite may refuse to print a badge.

The Printer is Offline 

As the name suggests, this error message means that the printer is appearing as offline in the Event Dashboard. First, we recommend opening the Event Dashboard and confirming whether the status of the printers appears as Online. To resolve this, navigate to the check-in settings on PheedLoop OnSite and ensure that the Epson printer is connected to the iPad. For a full walkthrough, please refer to the Setting Up Your Rented Epson Printers With PheedLoop article.

The Attendee is Not Permitted to Print this Template

The most likely reason for this error message is that the attendee being printed does not have the relevant connected tag associated with the existing badge template(s). This can be fixed by manually assigning the correct tag to the attendee. Once done, refresh the app, and the print should commence. 

If the issue is affecting multiple attendees, then it is recommended to either remove the connected tag requirement from the badge template or create a duplicate template without connected tags. If the issue still persists, ensure the printer is not restricted to a template by navigating to OnSite > Badges & Printers > Badge Printers. Select the printer and look for the Templates field.

My badges are printing; however, the printer is not cutting the badge at the correct spot

This could occur for a few reasons:

  • The printer has just been restocked with badges and it did not calibrate properly
  • There was a printer jam and after it was resolved, the printer was uncalibrated
  • There may be pre-existing settings on the PheedLoop OnSite app that are impacting your badge output

In almost all cases, this can be resolved by calibrating the printer. For instructions, please refer to our Setting Up Your Rented Epson Printers With PheedLoop article.

My badges are printing; however, the ink is not aligned correctly when printing

White space may be visible on printed badges near the edges. This is a result of the print position being slightly offset. Use the printer settings in the PheedLoop OnSite app to adjust the Vertical Print Position Adjustment and Horizontal Print Position Adjustment.

  1. From PheedLoop OnSite, navigate to Check In

  2. Select the settings ⚙️ icon at the top right corner

  3. Select Add or Edit Printers

  4. Select Epson printer

  5. Under My Devices, select the information ⓘ icon next to your printer

  6. Scroll down to the bottom and adjust the Vertical Print Position Adjustment
    1. Enter (-) to shift the print position down (max 50).
    2. Enter (+) to shift the print position up (max 50).
  7. Adjust the Horizontal Print Position Adjustment
    1. Enter (-) to shift the print position right (max 50).
    2. Enter (+) to shift the print position left (max 50).

  8. Select Save


My Epson printer is “cleaning” itself

If your Epson printer appears to be “cleaning itself,” this is a normal self-maintenance process and not a cause for concern. The printer typically performs this cycle when it is powered on after being idle for a long time or after printing a large batch of badges. The cleaning process usually takes about 4 minutes, and in some cases, the printer may repeat the cycle up to three times in a row.

It’s important not to interrupt this process. Avoid turning off the printer and allow it to complete the self-cleaning. If the cleaning occurs during check-in, simply pause the printing line until the cycle finishes. Once complete, your printer will resume normal operation and be ready to print badges.

My ink cartridges or maintenance boxes are running low

After continual use of your Epson printer, you may receive a notification on the screen indicating that one of your ink cartridges or the maintenance box is running low. Do not immediately swap in a fresh cartridge. Despite the yellow exclamation mark indicator on the screen, the cartridge or maintenance box likely has 15-20% of its life remaining. 

Instead, wait until the “life” bar on the screen is almost entirely gone. This maximizes the use of that specific cartridge/maintenance box, reducing waste. Once the bar is nearly depleted, swap out the cartridge for a new one. For instructions, please refer to our Setting Up Your Rented Epson Printers With PheedLoop article.


My printer isn’t showing up in the available printers list

PheedLoop OnSite may not detect the Epson printer for the following reasons:

The Epson printer and the iPad must be connected to the same network

Without this connection, the Epsons will not appear on PheedLoop OnSite. To resolve this, ensure both the Epson and the iPad are connected via the Router Kit provided in the Epson Kiosk under the Network Name: PheedLoop OnSite.

Epson printers can connect to the network using either a direct Ethernet cable or Wi-Fi. The iPad connects to the network via Wi-Fi, and both devices do not need to use the same connection method to work together.

Ensure the Epson printer has a verified internet connection

The Epson printers may not be receiving a stable connection. Check for this directly on the Epson printer screen:

  1. On the Epson printer, navigate to Menu using the directional arrows

  2. Select General Settings

  3. Select Network Settings

  4. Select Connection Check


If not, verify the Ethernet connection is properly configured and/or the Wi-Fi is within effective range. 

Verify that PheedLoop Onsite has Local Network enabled

PheedLoop OnSite must have Local Network enabled in the iPad settings for it to detect the Epson printers.

  1. On the iPad, access the settings app
  2. Scroll down on the left side until you locate PheedLoop OnSite
  3. Click on it and check the Local Network toggle
  4. This toggle must be enabled for the printer to be detected

  5. Refresh or restart the app to ensure the change applies

If all of these are checked and the printer still cannot be connected with PheedLoop OnSite, you may require the assistance of PheedLoop Logistics. Please contact us at logistics@pheedloop.com and we will look into this for you right away.

My Epson printer is appearing offline on the Event Dashboard

While this may appear to be an issue, it is a normal feature of the Epson printers. Due to their unique connectivity, Epson printers do not appear online on the Event Dashboard.

The primary test to confirm whether an Epson printer does have a verified internet connection is by examining the Epson’s connection settings as outlined in Ensure the Epson printer has a verified internet connection.

My Epson printer is “double-printing” badges

A rare occurrence is when badges “double-print” as they exit the Epson printer. This means after one badge feeds through to print, it does not immediately cut at the seam as intended. Instead, a second blank badge follows up before finally cutting.

The most likely culprit is that the black bars at the bottom of the badge are off by a millimeter, and this confuses the Epson printers when scanning. 

To resolve this, perform the following troubleshooting steps:

  1. In PheedLoop OnSite, review the print and cut position settings. They may need to be tweaked or reset to default to resolve the issue. Access the printing settings on PheedLoop OnSite and change the Custom Height (mm) from 3600 to 3590. If an issue still arises, try 3580 and 3570 before attempting additional troubleshooting steps.

  2. Recalibrate the badges as shown in the Setting Up Your Rented Epson Printers With PheedLoop article.
  3. If the double-printing still persists, attempt to swap the badge stock to a different printer. This isolates the issue to either the individual badge stock or the printer’s individual settings. 
  4. If the double-printing is gone on a new printer, that likely confirms the old printer’s settings are the root of the issue and requires a closer inspection. If the double-printing persists, this likely confirms a fault in the individual badge stock as a whole. 

If the badge stock is the issue, you may require the assistance of PheedLoop Logistics. Please contact us at logistics@pheedloop.com, and we will look into this for you right away.

My Epson printer is taking a long time to print each badge

If the Epson printer is taking a noticeably long time to print badges, this usually stems from one of three issues:

The Print Quality is set to Max Quality 

When the print quality is very high, the printer will allocate more ink and take time to print badges. Lower the print quality to reduce the amount of time.

  1. From PheedLoop OnSite, select Check In

  2. Select settings ⚙️ on the top right corner and select Add or Edit Printers

  3. Select Epson printer to find your Epson

  4. Under My Devices select the ⓘ button next to your printer
  5. Under Print Quality select Quality, or another lower quality setting
  6. Select Save

Afterwards, retry another print to confirm the Epson printer is operating faster.

The Wi-Fi signal is too weak

The iPads may be out of range from the Wi-Fi or suffering a network spike, affecting the speed of badge printing. If the issue persists, attempt to restart the iPad or move it closer to the network range.

The Resolution of the Badge is too high for the Printer 

A rare cause is that the background image resolution is too high for our servers to process in a timely manner. To resolve this issue, you must replace the background image with one that is of lower resolution. 

To retrieve the badge design

  1. From the Badge Label Designer, select Tools > Background Image

  2. Right click the image and select Save Image As…


Once the background image is downloaded, use an image compression site such as http://resizepixel.com/ to shrink the resolution down to 400 x 1200. If the quality is too degraded, then you may try a higher resolution, but try to keep it as low as possible to avoid processing delays. 

To upload the new badge design

  1. Select Choose File under Upload a new background image

  2. Select Import

Once added, refresh the PheedLoop OnSite app and conduct a test print to ensure the print is operating correctly. Please refresh the app to ensure changes have taken effect.

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